Frequently Asked Question's

Business Hours for Inquiries

• Tuesday – Thursday: 10:00 AM – 7:00 PM

• Friday: 10:00 AM – 1:00 PM

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Business Hours for Conflict Resolution

• Monday – Friday: 6:00 PM – 8:00 PM

• Saturday: 8:00 AM – 8:00 PM

• Sunday: Closed

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Are deposits refundable?

• All deposits are non-refundable. However, we are happy to reschedule your event for any available date within one (1) calendar year from the date of cancellation.

Please note:

• Holiday and holiday-weekend rescheduling restrictions apply

• Final pricing may vary at the time of rescheduling
 

When will I receive my contract?

 

• Contracts are typically sent within one (1) week of receiving your deposit.

• Most contracts are sent out during the weekend (Friday – Sunday).

 

 

 

Can my significant other or relative speak on my behalf?

 

• No. Only the contracted individual may submit inquiries, request changes, or address concerns.

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What is the turnaround time after submitting an inquiry?

 

• Standard response time is 24–48 hours after submission.

• Please expect delayed responses during holidays.